At All Fitting Hardware, we want you to order with confidence. This Refund & Returns Policy explains how returns, cancellations and refunds work when purchasing from our website.
30-Day Voluntary Returns
We offer a 30-day voluntary return period for eligible items.
To qualify for a voluntary return, the item should be unused, in its original condition and, where reasonably possible, returned with its original packaging and accessories.
Please contact us before returning an item so that we can confirm the return details.
Email: invoice@allfittinghardware.com
Telephone: 0121 714 0770
Please provide your order number when contacting us.
For ordinary change-of-mind returns under our voluntary 30-day policy, the customer is responsible for the cost of returning the goods unless we agree otherwise.
Your Right to Cancel an Online Order
If you are purchasing as a consumer, you normally have the legal right to cancel most online purchases within 14 days of receiving the goods, without having to provide a reason.
After telling us that you wish to cancel, you normally have a further 14 days to return the goods.
You may inspect the goods in the same way that you reasonably could in a shop. However, where goods have been handled beyond what is necessary to establish their nature, characteristics and operation, we may be entitled to reduce the refund to reflect any reduction in value.
To exercise your right to cancel, contact us at:
Email: invoice@allfittinghardware.com
Telephone: 0121 714 0770
Please include your order number and details of the item you wish to return.
Refunds
Once we receive your returned goods, we will inspect them and process any refund that is due.
Where you exercise your statutory right to cancel an online purchase, we will normally issue the refund within 14 days of receiving the returned goods, or within 14 days of receiving evidence that the goods have been returned if that occurs sooner.
Refunds will normally be made using the same payment method used for the original purchase.
Where required by law, we will also refund the cost of our standard delivery service. If you chose a more expensive delivery option, we are not required to refund the additional amount above the cost of standard delivery.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Faulty, Damaged or Incorrect Items
If an item is faulty, damaged, incorrectly supplied or does not match its description, please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs showing the problem.
Email: invoice@allfittinghardware.com
Telephone: 0121 714 0770
We will review the issue and advise you on the appropriate next steps, which may include a repair, replacement or refund depending on the circumstances and your legal rights.
Your statutory rights in relation to faulty or misdescribed goods are not affected by this policy. UK consumer law requires goods to be as described, fit for purpose and of satisfactory quality.
Return Postage
For a standard change-of-mind return, the customer is responsible for return postage unless we have agreed otherwise.
If an item is faulty, damaged, incorrectly supplied or otherwise covered by your statutory rights, please contact us before returning it so that we can advise you on the correct return arrangements.
We recommend using an appropriate tracked delivery service when returning goods. Until the goods reach us, responsibility for the return remains with the sender.
Items That May Not Be Eligible for Change-of-Mind Returns
Certain products may be excluded from statutory change-of-mind cancellation rights where permitted by law. Examples can include goods made or personalised specifically for the customer and certain other legally exempt products.
If you are unsure whether an item can be returned, please contact us before sending it back.
These exclusions do not remove your statutory rights if the goods are faulty, damaged or not as described.
Sale and Promotional Items
Purchasing an item at a discounted or promotional price does not remove your statutory consumer rights. Sale items have the same statutory rights concerning faults and misdescription as full-price items.
Eligible unused sale items may also be returned under our voluntary 30-day returns policy unless stated otherwise before purchase.
Exchanges
If you would like to exchange an unused item, please contact us first.
Where an exchange is possible, we will explain the return procedure and any price or delivery difference that may apply.
If the replacement product is unavailable, we may instead arrange a refund where appropriate.
How to Request a Return
Before returning anything, please contact us with your order number, the item you wish to return, the reason for the return, and photographs if the product is faulty, damaged or incorrectly supplied.
Email: invoice@allfittinghardware.com
Telephone: 0121 714 0770
Please wait for return instructions before sending the goods back.
Statutory Rights
Our 30-day voluntary returns policy is additional to your legal rights and does not replace or restrict them.
Nothing in this policy is intended to limit any rights you have under applicable UK consumer law.