Terms & Policy

These terms explain how ordering from All Fitting Hardware (ALL Fitting Limited) works – delivery, returns, warranty, payment and privacy. Please read them before you buy. Your statutory rights as a consumer are not affected.

1. Delivery policy

  • Standard UK delivery: free on every order, 3–5 working days.
  • Next day delivery: £8.50 when you order by 1pm Monday to Friday.
  • Orders placed by 1pm Monday to Friday are sent the same day. Orders placed after 1pm, at weekends or on bank holidays are sent the next working day.
  • We deliver within the United Kingdom only. Contact us before ordering if you need delivery outside the UK.

Full details are on our shipping charges and delivery information page.

2. Returns and refunds

  • 30-day returns: you can return unused items within 30 days of delivery.
  • Condition: items must be unused, in their original packaging, with proof of purchase.
  • Your right to cancel: as a consumer, you normally have 14 days from receiving your goods to cancel an online order without giving a reason.
  • Return postage: you pay the cost of returning items unless they are faulty, damaged or we sent the wrong item.
  • Refunds: usually processed within 5–7 working days of us receiving the returned item, back to your original payment method.
  • Custom-made and clearance items cannot be returned unless they are faulty.

How to return an item: email invoice@allfittinghardware.com or call 0121 714 0770 with your order number and the reason for the return. We’ll confirm the return and send you instructions.

See our full refund and returns policy.

3. Warranty

  • Our products come with a standard 12-month manufacturer’s warranty.
  • The warranty covers manufacturing defects. It does not cover misuse, incorrect installation, accidental damage or normal wear and tear.
  • To make a claim, email invoice@allfittinghardware.com with your order number, product details and a photo of the fault.

4. Payment and pricing

  • We accept debit and credit cards, Apple Pay and Google Pay. Card payments are processed securely by our payment provider.
  • All prices are in pounds sterling and include VAT unless stated otherwise. A VAT invoice is provided with every order.
  • Discounts and promotions are applied at checkout and cannot be combined unless stated.
  • Trade and bulk prices are available on request – call 0121 714 0770.

5. Privacy and data protection

  • We do not sell or share your personal data with third parties for their own marketing.
  • Your information is stored securely and used to process your order, deliver it and provide customer service.
  • We comply with UK GDPR and the Data Protection Act 2018.

6. General terms

  • Product availability: we keep stock levels updated, but availability can change. If an item is unavailable after you order, we’ll contact you and offer a refund or alternative.
  • Delays: we are not responsible for delays outside our control, such as courier disruption or severe weather.
  • Legal: ALL Fitting Limited operates under the laws of England and Wales and UK consumer law.

7. Contact us

ALL Fitting Limited, trading as All Fitting Hardware

Registered office: Dartford, UK

Phone: 0121 714 0770
Email: invoice@allfittinghardware.com

Midlands trade counter: Unit 3 & 4, Woods Bank Trading Estate, Woden Road West, Wednesbury WS10 7SU
London trade counter: Unit 4 Kennet Road, Dartford DA1 4QN

Opening hours (both trade counters): Monday to Saturday 8am–6pm, closed Sunday.

Have a question before you order? See our FAQs or contact us.

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