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FAQs – Delivery, Returns and Product Help
Quick answers about ordering from All Fitting Hardware, plus expert help choosing roller shutter remotes, roller shutter parts, glass door patch fittings and pull handles. Can’t see your question? Call 0121 714 0770.
Order by 1pm, sent same dayMonday to Friday
Free UK deliveryOn every order
Trade counters in Dartford & WednesburyMon–Sat 8am–6pm
Easy 30-day returnsOn unused items
Delivery and collection
Fast UK delivery on every order.
How much does delivery cost?
| Service | Cost | Delivery time |
|---|---|---|
| Standard delivery | Free on every order | 3–5 working days |
| Next day delivery | £8.50 | Next working day when you order by 1pm, Monday to Friday |
You’ll see the exact cost at checkout before you pay.
When will my order be sent?
Orders placed by 1pm Monday to Friday are sent the same day. Orders placed after 1pm, at weekends or on bank holidays are sent the next working day.
Do you deliver across the UK?
Yes, we deliver to addresses across the United Kingdom. We don’t currently ship outside the UK.
How do I track my order?
We’ll email you when your order is on its way. You can also check its status on our order tracking page.
Can I collect from your trade counter?
Yes. We have two trade counters:
Wednesbury (West Midlands): Unit 3 & 4, Woods Bank Trading Estate, Woden Road West, Wednesbury WS10 7SU – open Monday to Saturday 8am–6pm.
Dartford (Kent, London area): Unit 4 Kennet Road, Dartford DA1 4QN – open Monday to Saturday 8am–6pm.
Call 0121 714 0770 to check stock before you travel.
Payment and trade accounts
What payment methods do you accept?
We accept all major debit and credit cards, including Visa and Mastercard, plus Apple Pay and Google Pay.
Is my payment secure?
Yes. Our checkout uses SSL encryption, and card payments are handled by secure, PCI DSS compliant payment providers.
Do I get a VAT invoice?
Yes. Every order comes with a VAT invoice, ready for your accounts.
Do you offer trade or bulk prices?
Yes. Shutter engineers, glaziers, shopfitters and installers can call 0121 714 0770 for trade prices on larger orders. Our shutter fob multi packs already bring the price down to £9 per fob.
Returns
Can I return an item?
Yes. You can return unused items in their original packaging within 30 days. Contact us first and we’ll explain how to send it back. See our terms and returns policy for full details.
Can I cancel or change my order?
Yes, within 1 hour of placing it. Call 0121 714 0770 as soon as possible and we’ll update it before it is sent.
How long does a refund take?
Refunds are usually processed within 5–7 working days of us receiving the returned item, back to your original payment method.
What if I ordered the wrong part?
Get in touch as soon as you can. If the item is unused, we’ll help you swap it for the right one. To avoid this, send us a photo of your old part on WhatsApp before you order and we’ll check it for you.
Roller shutter remotes
Replacement shutter fobs and remote control kits.
New: our replacement shutter fob guide shows you which remote fits your shutter in 3 steps.
Which roller shutter remote do I need?
Match the remote to the receiver on your shutter:
| Your receiver or old fob | Remote to buy |
|---|---|
| NVM, Ellard, Athena or Paramount PM1 (433MHz) | NVM compatible shutter fob – from £15 |
| NECO Mark 1 (MK1), TR4 fob | Genuine NECO TR4 remote |
| Unknown or faulty receiver | Remote control kit – new receiver and 2 remotes |
Can I add a new remote myself?
Usually, yes. Most replacement shutter fobs are paired at the receiver in a few minutes, without an engineer. Call us and we’ll talk you through it.
Are batteries included with the remotes?
Yes. Our NVM compatible and NECO TR4 fobs come with a battery, ready to pair.
Do your remotes work on garage doors?
Yes. The same 433MHz remotes and receiver kits work on compatible electric roller garage doors as well as commercial roller shutters.
Roller shutter parts
Do I need a key switch or a rocker switch?
Use a roller shutter key switch outside the building, so only key holders can open the shutter. Use an up/down rocker switch inside. Electrical work should be done by a competent person with the power isolated.
Will the 160Nm motor fit my shutter?
Our 160Nm roller shutter motor lifts up to 185kg and comes with a 97mm adaptor. Send us your barrel size and shutter size and we’ll confirm before you order. For a complete upgrade, see the roller shutter motor kit.
How do I stop my shutter closing on cars or people?
Fit a roller shutter safety photocell. The 4m beam stops the shutter closing when something is in the way.
Glass door patch fittings
What patch fittings do I need for a frameless glass door?
A single glass swing door normally needs a top patch, a bottom patch, a top pivot, a floor pivot or floor spring, and a patch lock with a strike box.
What glass thickness do your patch fittings suit?
Our patch fittings and glass clamps are made for 10–12mm toughened glass. Check each product for its exact range.
Can I drill toughened glass for fittings?
No. Toughened glass can’t be cut or drilled after it is made, so any holes or cut-outs must be made before toughening. Match your fittings to the existing cut-outs.
Pull handles
What size pull handle do I need?
Measure the centres – the distance between the middle of your two fixing holes.
| Length | Centres | Best for |
|---|---|---|
| 600mm | 400mm | Internal and smaller glass doors |
| 800mm | 600mm | Shop doors |
| 1000mm | 800mm | Shopfronts and taller doors |
| 1200mm | 1000mm | Full height entrance doors |
Are your pull handles sold as a pair?
Yes. Every back to back pull handle comes as a pair, one for each side of the door, with two 100mm fixing screws and a 3mm Allen key.
Will a pull handle fit a wooden or composite front door?
Yes. Our offset and guardsman pull handles suit glass, timber, composite, aluminium and steel doors.
Still have a question?
Speak to our team for help choosing the right part, trade prices or stock at the counter. Send a photo of your old part on WhatsApp and we’ll match it for you.